Join us for the return of the 1000 Islands Binational Tourism Summit, a one-day event focused on fostering cross-border collaboration and driving sustainable growth in destination communities. This unique summit – the first since border restrictions were lifted – will bring together tourism operators, policymakers, and stakeholders from both the U.S. and Canada to discuss key issues and opportunities facing the region.

The summit will feature a series of dynamic speakers addressing the pivotal role of tourism in supporting right-sized growth in our regional cross-border communities. Attendees will gain valuable insights into innovative workforce recruitment solutions tailored to the needs of the tourism sector.

The summit will offer ample networking opportunities, allowing participants to connect with peers, industry leaders, and policymakers across the border. Attendees will also receive important updates from U.S. and Canadian border law enforcement agencies, providing a better understanding of cross-border regulations and policies affecting travel and tourism.

Be part of this exciting conversation and help shape the future of tourism in the 1000 Islands region!

Event Details:

New Speaker Alert:

Data-driven Look at Tourism on Both Sides of the Border

Rove is a leading travel and tourism data and analytics company that has for years been collecting data on both sides of our shared border. During lunch, Rove Partner and Co-Founder James Sauter will present the first side-by-side look at visitor economy metrics in the 1000 Islands region thanks to a partnership between the 1000 Islands International Tourism Council and Tourism Kingston.

James will present data-driven analysis on who is visiting the region, spending habits and opportunities to grow tourism business through binational partnerships.


Future of Vibrant Communities Through the Visitor Economy

Josiah Brown, Famous Destinations

Understanding and embracing our role as visitor economy managers to sustain and propel destination vibrancy. Successfully welcoming – and managing! – visitors to drive small business success, retain youth, develop workforce, manage housing and support industry.

Sponsored by Jefferson County Economic Development


Finnegan headshot

Cultivating a Tourism Workforce:

Shifting from Recruitment to Development

Fatima Finnegan, Vice President, Workforce Initiatives & Industry Relations, Ontario Restaurant, Hotel & Motel Association.

Session host, Kelly Brintnell, Tourism Advisor, Brockville Tourism

The challenges with recruiting and retaining leisure and hospitality staff predate the Covid-19 outbreak. Long maligned as low-paying and low-quality tourism jobs have been a hard sell for decades and the challenges have only grown since 2020, when all industries are challenged across the globe with finding and retaining workers. In this curated – and interactive – session, attendees will hear straight-talk from a tourism employment veteran and learn about proven solutions that transcend the border and are applicable in Ontario and New York. Attendees will guide the conversation through interactive mobile device polling throughout the session.

Kelly Brintnell of Brockville Tourism and formerly the Ontario Tourism Employment Corporation, will curate the discussion with Fatima Finnegan, a hospitality leader with more than 30 years of industry experience and a proven track record with positive contributions to the hospitality industry. Her hospitality management background includes experience from Holiday Inns, Venture Inns, Crowne Plaza, Travelodge Hotels & Quality Inn properties.

Sponsored by WPBS


Short-term Rentals: properly integrating non-traditional lodging into tourism

Andrew Siegwart, President and CEO, Tourism Industry Association of Ontario

Mark Dorr, President, New York State Hospitality and Tourism Association

Krista LeClair, Executive Director, Kingston Accommodation Partners

Short-term rentals are a significant player in the tourism industry even if they’re not as fully integrated as traditional lodging options such as hotels when it comes to regulations and taxation. This session will feature reports from Albany and Toronto on the current state of short-term rental regulation and taxation in New York and Ontario as well as a look at their impact within our region. The panel will then discuss the future of integrating short-term rentals into the tourism and travel space as a full fledged sector the same as traditional lodging, attractions, restaurants and experiences.

Mark Dorr headshot
Krista LeClair headshot

Border Crossing Update

Facilitating travel through our binational destination is a 24-hour-a-day job, and both the United States and Canada have made investments to more securely and efficiently process visitors across the international border. During lunch, learn about the latest crossing requirements and best practices for not only land crossing but also water arrivals, check-in phones and more.

Kurt Tennant, Assistant Port Director, Passenger Operations, Area Port of Alexandria Bay, NY

United States Customs and Border Protection officially opened its new state-of-the-art Port of Entry located on Wellesley Island, New York, on July 19, 2022. The main goal of the $215 million expansion was to increase efficiency and improve traffic flow at the country’s sixth busiest crossing; the port processes nearly 600,000 passenger vehicles each year.

“The biggest features of this new facility are the increased space created for queuing traffic and the additional booths to process passenger, cargo and bus traffic. The new port was built about 300 yards south of the old facility. The old port was so close to the border line that there was never any room to queue the vehicles during high volume traffic. This has always caused traffic issues and delays to our neighbors to the north,” said Assistant Area Port Director Kurt Tennant.

Canadian Border Services Agency, Lansdowne, Ontario, Port of Entry

Andrew Winship, Chief of Operations, Port of Lansdowne, Ontario

The current Lansdowne facility, completed in December 2017, replaces the former commercial facility built in 1960 and the traveller facility constructed in 1972. The new 76,000 square foot building is approximately three times the size of the old facility and meets the needs of the travelling public, commercial services, immigration services and the wellbeing and safety of CBSA staff and clients. Border wait times have been reduced, traffic congestion has been alleviated, and security has been strengthened.
Lansdowne has five lanes capable of processing commercial trucks, one bus lane, and nine lanes capable of processing cars. The segregated commercial primary processing area provides space for commercial vehicles to move directly into dedicated queues. This reduces the back-up of commercial trucks, thus minimizing delays for all travellers.


The remodeled POE enables the CBSA to process travellers more efficiently and better meet our border wait time standard. Border services officers are better equipped to perform effective secondary examinations, which reduce the risk of contraband activities, revenue evasion, and illegal immigration. These infrastructure improvements have ensured that the POE is now positioned to meet projected increases in traffic for many years to come.


Programs that Work: Learning from Across the Border

We highlight two creative programs that tackled a regional tourism challenge that transcends the border. We’ll examine the challenge and dive into the nuts and bolts of how solutions were created and executed as well as their success. While regulations and programs differ from New York to Ontario, the challenges are the same and solutions might just be found learning what your neighbors across the border achieved.

North Country Tourism Loan Fund

Michelle Capone, Director of Regional Development for the Development Authority of the North Country

More than $2 million in low-interest loans has been distributed to Northern New York tourism operators since 2013 via a unique program that originated locally, was funded at the state level and is administered via a regional public benefit corporation, all with local oversight. This creative approach assists with financing to keep tourism businesses up-to-date and meeting the needs of today’s travelers. Learn how it started, how it’s going and be inspired about future reinvestment in our local tourism businesses on both sides of the border.

Experience Ontario

Mia Robertson, Tourism Regional Development Advisor, Ontario Ministry of Tourism, Culture and Gaming

The Province of Ontario directly supports festivals and events that motivate visitors to travel. Similar to New York’s Market NY Events Grant Program, Experience Ontario has been a rousing success. Join us as we examine the impact of provincial investment in local events, how the program is constructed and the types of events that are most often funded. This presentation will inspire applications and should provide inspiration for New Yorkers who are looking within the state for festival funding.

Sponsored by Drum Country New York


1000 Islands International Tourism Council Program Update and Preview

Corey Fram, Director of Tourism

Learn how the Council leverages technology, contemporary marketing tactics and data to market the greater binational 1000 Islands region. Learn about direct advertising-spending attribution, travel trade tactics and plans for 2025 and beyond.


Plus…raffle giveaways, lite breakfast, full lunch and energizing afternoon snack breaks all included